Return and Refund Policy
Online shopping requires flexibility and support. Greenbaseonline.com wishes to create a satisfying and enjoyable shopping experience for you. Therefore the Return and refund Policies below were written to accommodate customer’s needs and also to address the specific nature of our merchandise.
Greenbaseonline.com promises to process returns (shipping fee not returned) for no reason within 30 days. And the products must be in brand-new condition, unused and with original tags and packaging. Requests to return items due to quality issues, damage during shipping, color/style/size error or allergic reaction from use must be accompanied by photos or other evidences that clearly shows the problem with the item received. We reserve the right to charge a handling fee on all items returned for other reasons.
However, we do not accept returns in the following cases:
1. Any products purchased from other sellers other than Greenbaseonline.com
2. Products which have been used except those with quality defect
3. Any products have quality problems caused by misuse or false keeping
4. Outside package damaged or polluted by customers
We accept refund in the following cases:
1. We provide full refund if the refusal of the parcel which has been paid is caused by Greenbaseonline.com (a parcel is lost or unable to deliver). If it's a result of the customer's fault, the shipping cost will be deducted.
2. We will provide full refunds if the return is a result of our error.
Greenbaseonline.com takes the tenet of "customer oriented sincerity and credit guiding" and provides customers with top quality products and service. If there is any fraudulent behavior, rights of investigating legal responsibility is reserved by Greenbaseonline.com.
1. If you want to return your order, please contact service center of Greenbaseonline.com via telephone or email.
2. Please send back the order number along with the parcel so that we can identify the sender. (Note: It may take over 2-3 days to process the returned parcel without an order number)
3. Please ask us for the shipping address for returns.
4. Greenbaseonline.com will cope with it within 1 working day after receiving the parcel.
Greenbaseonline.com has the rights of final explanation.